To begin, this is just an aside about why it is important to write up conference experiences and why blog.
This is the heady, humanizing work that happens when you write for general readers. It’s complexity enacted through connections. From Crisis to Composition by Jessica Yood, March 11, 2016.
#CILDC March 9, 2016 Computers in Libraries
There were connections aplenty at #CILDC. I know, I know – you can learn from keynotes even if they are not inspiring or uplifting! Here are just a few things I learned:
“End users” “patron facing” “lifelong learners” “customer journey map” – what we call people who use libraries is important. There are different definitions of “open” when talking about “open” in a business environment. I think I did know that librarians spend 1/3 time within the library systems and 2/3 time spent outside library systems. I did not know the 14 definitions of library user interfaces metaphors.
Neale, D. C., & Carroll, J. M. (1997). The role of metaphors in user interface design. Handbook of human-computer interaction, 2, 441-462.
I heard this phrase way too much, “meet your patrons where your patrons are.” I do agree that we live in a land of “library silos” and that is way too hard on people who use libraries. I moved on to listening about User Experience UX.
While the idea of one box to search them all – has it’s merits. We need to remember that we all can get lost past that first search results page. When you start with a discovery tool – then screen by screen users need to adjust to new mental input.
Turn Your Web Traffic Into Foot Traffic by Trey Gordner asked the question, could we dispense with too may authentication screens to more immediate access?
Training best practices reminders: vetting session, polls & quizzes throughout, use chat box to take questions, prepare backup options, use tech wing”person” to monitor chat and troubleshoot tech. Market training, take pulse during presentations, and game plan to engage participants. Don’t forget the feedback! See: RAILS and see: Digital Literacy for Staff & Customers.
Millennials in Library: Research Insights & Case Study is a great presentation and I learned about the “sticky influence” of faculty research workflows. I will re-read How Students Research: Implications for the Library and Faculty by Michelle D’Couto , Serena H. Rosenhan, Journal of Library Administration. Vol. 55, Iss. 7, 2015 pp. 562-576.
See also: Brian Gray outlines a Case Western Reserve case study. Freedman Center for Digital Scholarship. Notable notes from this presentation include: “I was afraid to ask.” Service desk changes – holds no longer behind desk, model new public library automated service. Look up: CRM customer relationship management outsourcing software products.
This session outlined differences in two ARL reports on IR’s from 2006 and 2015. What has changed! SPEC Kit 292: Institutional Repositories (July 2006) & SPEC Kit 346: Scholarly Output Assessment Activities (May 2015.)
#CILDC March 10, 2016 Computers in Libraries
Keynote Libraries and Perpetual Learning by Lee Rainie, Pew Research. See also: The Internet of Things & Libraries. This keynote did inspire and coined the phrases “Serve & Learn”, “Be Not Afraid”, and our favorite #librarypixiedust.
Waiting for slides: NIH James King Fostering Collaboration in Research.
STEMex Grants through IMLS
We would like to see project teams make use of the many STEM experts that live in our communities, including academic researchers, hydrologists, dental hygienists, road engineers, art conservators, and many others. These STEM experts are underutilized in both research and programs that occur in informal settings. There is also limited research on children and families working with STEM experts as they engage in the kinds of learning noted on this slide.
My favorite phrase from the whole conference: perpetual learning!